Refund policy
Quality & Flower Care
At PetalLink, we take pride in offering premium, fresh floral arrangements supplied by our trusted floral partners. As flowers are a natural and perishable product, their longevity can vary depending on environmental conditions such as temperature, air conditioning, direct sunlight and handling after delivery.
While every arrangement is carefully prepared and dispatched in fresh condition, once delivered, factors beyond our control may affect their lifespan.
To maximise enjoyment of your flowers, we recommend:
- Trimming stems on a sharp angle before placing in water
- Changing the vase water every two days
- Keeping arrangements away from direct sunlight, heaters and air conditioning
- Removing any fading blooms promptly
Failure to follow care instructions may impact the lifespan of your flowers.
Rose & Seasonal Variations
Flowers are a natural product and may vary slightly in size, bloom stage, fragrance and colour tone depending on seasonal availability.
Some rose varieties open fully, while others remain partially closed. Fragrance levels also differ between varieties. These natural variations do not indicate reduced quality.
Where necessary, minor substitutions may occur to ensure timely delivery while maintaining overall style, colour palette and value.
Change of Mind
As our products are perishable and prepared to order, we do not offer refunds or exchanges for change of mind once an order has been dispatched.
Cancellations
Orders may be cancelled prior to dispatch.
Cancellations requested within 24 hours of the scheduled delivery date may incur a cancellation fee of up to 50% of the order value to cover preparation, administrative and floral waste costs.
If you prefer to avoid cancellation fees, you may request a store credit or gift voucher to the full value of your order (prior to dispatch).
Once an order has been dispatched, it cannot be cancelled.
Returns
To request a return, please contact us at hello@petallink.com.au within 48 hours of delivery. Please include your order number and a description of the issue so we can review your request.
If you have any questions regarding your order, you can contact us at hello@petallink.com.au.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, incorrect, or not as described. Providing photographs will assist us in assessing the issue and determining an appropriate resolution.
Refunds
Once we have reviewed your claim, we will notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to finalise the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at hello@petallink.com.au
Contact Us
If you have any concerns regarding your order, please contact our Customer Care team as soon as possible so we can assist you promptly.
Email: hello@petallink.com.au
Phone: (02) 7259 1317